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1. Children under 4 years old are accommodated free of charge in the same room with their parents without extra bed. For accommodation of children over 4 years old, adults on an extra bed and for providing children under 4 years old in an extra bed in the room, a fee is charged according to the hotel price list You can find out the cost by contacting the hotel or the Alliance central reservation department.
2. The guest is obliged to reimburse the hotel for losses in case of loss or damage to the property of the hotel, and is also responsible for violations caused by the invited persons (visitors). The amount of damage is determined by the hotel administration.
1. Cancellation earlier than 24 hours during the low season from the year to April 30), and 192 hours (8 days) (during the high season from May 1 to September 30) until (date and time) to the standard time arrival at the hotel.
2. You can cancel your reservation by e-mail reservation@uaha.com or by phone +38 (067) 238 14 01
3. In case of cancellation less than 24 hours during the low season from the year to April 30), and 192 hours (8 days) (during the high season from May 1 to September 30) until (date and time) before the standard time of arrival at the hotel or in case of non-arrival, the amount of prepayment is non-refundable and is considered a penalty for the first day of stay.
4. In case of late cancellation for a booking period of more than 5 days or group booking of more than 5 rooms, penalties are imposed in full amount.
5. Cancellation requests, booking adjustments, refunds are accepted Monday through Friday from 09.00 to 18.00.
1. Early check-in from 06.00 to 14.00 pays in the amount of 50% (from Sunday to 30 April) or 100% (from the 1st week to Sunday) of the daily room rate.
2. Late check-out from 14.00 to 18.00 pays at the rate of 50% (from Sunday to 30 April) or 100% (from the 1st week to Sunday) of the daily room rate.
1. Payment for the stay is made when booking the hotel on the website.
2. Private bookings made on the website initially have a non-guaranteed status. Non-guaranteed reservations are valid for 20 minutes after the reservation was made. The hotel reserves the right to cancel non-guaranteed reservations in case of late payment.
3. You can make your reservation guaranteed by paying with a bank card in the amount of the full cost of the stay. If you do not check into the hotel or cancel your reservation less than 24 hours (from September to May) and 178 hours (from May to August) before the standard check-in time at the hotel, the amount of payment will not be refunded.
4. By confirming the hotel reservation, the guest accepts and agrees to the aforementioned conditions, including the cancellation policy and the rules in force in case of no-show.
5. Prices are in UAH. Payment for accommodation is made in UAH. We accept payment by bank transfer or online bank cards of international payment systems: Visa, Master Card, American Express, etc.
6. The room rate does not include tourist tax.
7. The hotel reserves the right to withhold a deposit of up to 50 Eur per room as a guarantee. A refund of the deposit is guaranteed upon departure.
If you have any additional questions or need to book a room, you can contact the reservation department by phone: +38 (067) 238 14 01 or e-mail: reservation@uaha.com.
The room rate includes: accommodation, breakfast buffet, Wi-Fi, taxes (except for tourist tax). The decision of the local council established the rate of tourist tax, in the amount of 23.62 hryvnia for residents and 23.62 hryvnia for non-residents.
Children under 4 years old are accommodated free of charge in the same room with their parents without extra bed.
If you need to receive an invoice with VAT, company representatives must contact the Alliance booking office to gain access to this hotel. The invoice for services contains 20% VAT.
